Refund policy

Returns, Refunds and Exchanges

At Coastal Sandz, we want you to be happy with your purchase.

If your product arrives faulty, damaged, incorrect or does not meet the guarantees required under Australian Consumer Law, please contact us at info@coastalsandz.com.au with your order number, a description of the issue and photographs where relevant.

We will assess the issue and provide an appropriate remedy in accordance with your rights under Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

Change-of-mind returns: Our policy for returns where a customer simply changes their mind, selects the wrong product or no longer wants their purchase will be set out in our separate Returns & Refunds Policy. Please review that policy before purchasing.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded under Australian Consumer Law.