Terms of Service

Last updated: 24 October 2026

1. Overview

Welcome to Coastal Sandz! These Terms of Service govern your use of our website, www.coastalsandz.com.au, and any purchases made through our online store.

By visiting our website or purchasing our products, you agree to these terms. If you do not agree, please do not use our website.

Coastal Sandz operates in Victoria, Australia.

2. Products

Coastal Sandz offers portable outdoor bean bags designed for beach days, picnics, camping, festivals and other outdoor activities.

We aim to ensure that all product descriptions, images, colours and dimensions are as accurate as possible. However, colours may vary slightly depending on your screen and device settings.

Please note that our bean bags are sold unfilled. Customers must purchase suitable bean bag filling separately and follow the instructions provided.

3. Pricing and Payments

All prices are listed in Australian dollars (AUD).

Accepted payment methods are displayed at checkout and may include credit and debit cards, PayPal, Afterpay and Apple Pay.

We reserve the right to update prices and promotions for future purchases. Any changes will not affect orders already accepted, except where agreed or required by law.

4. Orders

All orders are subject to product availability and acceptance.

Customers are responsible for providing accurate contact and delivery details when placing an order.

If a product becomes unavailable after an order is placed, we will contact the customer to arrange an appropriate solution.

We reserve the right to cancel orders where reasonably necessary, including suspected fraudulent transactions or obvious pricing errors. Payments received for cancelled orders will be refunded.

5. Shipping and Delivery

Coastal Sandz currently delivers within Australia.

Shipping costs and estimated delivery timeframes will be displayed at checkout or communicated to customers.

Delivery timeframes are estimates and may be affected by courier delays, public holidays or other circumstances outside our reasonable control.

Please refer to our Shipping Policy for further information.

6. Returns and Refunds

If your product arrives faulty, damaged or incorrect, please contact us at info@coastalsandz.com.au with your order details and a description of the issue.

Customers are entitled to remedies under Australian Consumer Law where applicable. Depending on the circumstances, these may include a repair, replacement or refund.

For further information, please refer to our Refund Policy.

Nothing in these terms excludes or limits any consumer rights that cannot legally be excluded under Australian Consumer Law.

7. Product Care and Use

Customers should follow the care and filling instructions provided with their Coastal Sandz bean bag.

For general cleaning, wipe the exterior with a damp cloth and mild soap. Do not machine wash the product.

Customers should use the product for its intended purpose and follow all applicable safety instructions.

8. Intellectual Property

All original branding, logos, written content, graphics and marketing materials on our website are owned by or licensed to Coastal Sandz, unless otherwise stated.

You must not reproduce, distribute or commercially use our original content without prior written permission, except where permitted by law.

9. Website Use

You agree not to use our website for unlawful purposes, attempt to interfere with its operation or security, or provide false information when placing an order.

We reserve the right to restrict access to our website where reasonably necessary.

10. Third-Party Services

Our website may use third-party services, including payment providers and delivery services. These services may be subject to their own terms and privacy policies.

11. Privacy

We handle personal information in accordance with our Privacy Policy and applicable privacy laws.

Please refer to our Privacy Policy for information about how customer information is collected, used and managed.

12. Limitation of Liability

Nothing in these Terms of Service excludes, restricts or modifies any rights or remedies that cannot legally be excluded or limited, including rights under Australian Consumer Law.

13. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will be published on our website with an updated date.

Changes will apply from the date they are published, subject to applicable law and existing customer rights.

14. Governing Law

These Terms of Service are governed by the laws applicable in Victoria, Australia, subject to any mandatory consumer protections that apply.

15. Contact Us

If you have any questions about these Terms of Service or your order, please contact us.

Coastal Sandz
Email: info@coastalsandz.com.au
Website: www.coastalsandz.com.au
Location: Victoria, Australia

Thank you for supporting Coastal Sandz. We hope you enjoy making the most of your summer adventures!